Search results for " Health Care Quality Assessment"

Using Group Model Building and System Dynamics Modeling in Health Care Quality Assessment

Introduction & Research Aim Drawing from previous research on performance management, arguing that measurement systems in the public sector sometimes lead to harmful outcomes (Bianchi, 2010, 2015; Bivona & Montemaggiore, 2010), the purpose of this study is to assess the long-term dynamic impact of “ESY-net” (i.e. the Greek public hospitals' national performance measurement system) on the quality of healthcare services. Methods As hospital quality is a quite broad and abstract concept, perceived differently by different stakeholders, we will take a systemic view (Meadows, 2008; Sterman, 1994) and use Group Model Building (GMB) (De Gooyert, 2016, 2018; De Gooyert, Honingh, & Van G…